Regulations of the Online Store
ans.care from 01/14/2022
Online shop AUGMENTED NEURAL SYSTEMS , available at ans.care, is run by Augmented Neural Systems Sp. z o. o. with its seat in Wsarszawa. The Online Store is run by the Service Provider. The Online Store is an ICT platform (a system of information and remote selection and the purchase of Goods, or the provision of services as part of Products other than the Goods), enabling Users to familiarize themselves with the Sellers' Goods and Products other than the Goods, including the prices and availability of Products, concluding a Sales Agreement , contracts for the provision of services under Products other than the Goods, as well as posting Content on the terms set out in the Regulations. For this purpose, the Service Provider provides Users with appropriate system tools and provides Services on the terms set out in the Regulations.
Technical requirements
The use of the Online Store by the User is possible provided that the User's ICT system meets the following minimum technical requirements:
a. Internet Explorer version 7.0 or newer with ActiveX, JavaScript and cookies enabled or
b. Mozilla Firefox version 3.0 or newer with Java, Java Script and cookies applets enabled,
c. The minimum screen resolution of 1024x768 pixels.
d. An active e-mail account (e-mail)
General information
1. The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
2. Viewing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.
DEFINITIONS
The following expressions used in the text of the Regulations have been assigned the following meanings:
1. Delivery of the Goods - contract for ordering transport services and possibly for bringing the Goods to the place indicated by the User, concluded between the User and a third party. The terms of delivery of the Goods can be found in the Delivery tab.
2. Password - a string of alphanumeric characters necessary to authorize (identify the User) while accessing the Account, determined independently by the User during the User registration process;
3. Helpline - the User's call center, available at the telephone number in the Online Store, through which you can obtain information about the Products, the rules of the Online Store and place an Order;
4. Clauses - permits for the processing of personal data in the form of the so-called checkboxes on the appropriate website of the Online Store, which the User provided to the Service Provider during the Account registration or by placing an Order in the "guest" formula or via the Hotline;
5. Consumer - a natural person who performs a legal transaction with an entrepreneur not directly related to his business or professional activity, including purchasing the Goods or using the Service, services under Products other than the Goods, for purposes unrelated to the business or professional activity;
6. Account - a set of information stored in the Online Store and in the Service Provider's IT system regarding the given User and the Orders placed by him and concluded Sales Agreements, contracts for the provision of services under Products other than the Goods, with the use of which the User may place Orders, conclude Sales Agreements, contracts for the provision of services under Products other than the Goods or posting Content;
7. Cart - an electronic form provided by the Service Provider in the Online Store, by means of which the User selects a Product in order to place an Order;
8. Buyer - User who concluded the Sales Agreement;
9. Login - the User's e-mail address used during the registration process and each use of the Account;
10. New Order - an electronic message (e-mail with the subject: New Order) automatically generated and sent by the Service Provider's IT system to the e-mail address provided by the User (in the appropriate electronic form, which the User fills in remotely in the Online Store or through a consultant The hotline, specifying the details of the Order placed by the given User, in particular the Goods, the place of receipt or Delivery of the Goods, or ordering services for Products other than the Goods, the place of their provision, and the form of payment of the price for the Product;
11. General Conditions of the Sales Agreement - a set of general conditions constituting an element of the content of each Sales Agreement. The General Terms and Conditions of the Sales Agreement are also an integral part of the Regulations and are available in a separate tab of the Online Store;
12. Privacy Policy - a set of rules regarding the processing and protection of the User's personal data, constituting an integral part of the Regulations available in the Online Store;
13. Order Confirmation - an electronic message (e-mail with the subject: Order Confirmation or Order Confirmation - ready for collection) sent by the Seller to the e-mail address provided by the User (in the appropriate electronic form, which the User himself completed remotely in the Online Store or provided Consultant of the Hotline) confirming that the Order indicated in its content may be completed by the Seller. The Order Confirmation also contains electronic links (so-called links) to the relevant content of the Regulations, General Terms and Conditions of the Sales Agreement and the Privacy Policy ;
14. Product - Goods, Delivery of Goods, Insurance Guarantee + Comfort and Protection / Comfort and Protection Plus / Comfort / Comfort Plus / Protection, other services available in the offer of the AUGMENTED NEURAL SYSTEMS Online Store provided by the Seller on the basis of separate regulations and contracts;
15. Regulations - these regulations drawn up on the basis of Art. 8 of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
16. Force Majeure - an external event independent of the parties to the legal relationship, the occurrence of which the party affected by Force Majeure could not reasonably foresee and the occurrence of which could not be prevented, and which prevents this party from permanently or temporarily exercising its rights or obligations, in particular on the basis of a given legal relationship;
17. Online Store - a website run by the Service Provider, available at the electronic address ans.care, through which the User can obtain information about the Product and its availability and buy the Goods from the Seller, or order the provision of services under Products other than the Goods, as well as post the Content on the terms set out in the Regulations;
18. Seller - Service Provider, as well as an entrepreneur running a commercial facility under the AUGMENTED NEURAL SYSTEMS brand, using the Online Store to invite Users to conclude Sales Agreements.
19. Goods - a movable item offered by the Seller via the Online Store (this concept under the Regulations also includes accessories and components, including software and digital content delivered to the Buyer together with the Goods or separately);
20. Content - comments, opinions or ratings posted by the User in the Online Store. The possibility of posting Content is only for those Users who have registered an Account after logging in to the appropriate Account;
21. Insurance Guarantee + Comfort and Protection / Comfort and Protection Plus / Comfort / Comfort Plus / Protection - an insurance contract concluded between the User and a third party, the subject of which is insurance of a brand new Good. The terms of the defect insurance contract Warranty + Comfort and Protection / Comfort and Protection Plus / Comfort / Comfort Plus / Protection, provided that it is offered via the Online Store, will be specified in separate regulations available to the User on the Online Store website;
22. Sales Agreement - a sales contract within the meaning of the Civil Code, concluded remotely, i.e. via the Online Store or the Hotline between the Buyer and the Seller within the meaning of the Act of May 30, 2014 on consumer lenses (Journal of Laws of 2014, item 827, as amended.Delivering the Order Confirmation to the User (after placing the Order in the Online Store) is the same as concluding the Sales Agreement (this does not apply to concluding the Sales Agreement via the Hotline). The provisions of the Regulations, as well as the Privacy Policy and the Clauses approved by the Buyer apply to the Sales Agreement in the appropriate scope.
23. Service - a service provided to the User not for payment by the Service Provider on the terms specified in the Regulations by electronic means within the meaning of Art. 2 point 4 of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended) enabling the selection and purchase of Goods from the Seller, ordering services under Products other than the Goods, as well as posting the Content in the Online Store, or - if the User has consented to it by means of the Clauses - the service of delivering the Newsletter to the User;
24. Newsletter - information, including commercial information within the meaning of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended) from the Service Provider or Sellers, sent to the User by electronic means, by or on behalf of the Service Provider or Sellers;
25. Service Provider - AUGMENTED NEURAL SYSTEMS with its seat in Warsaw, address: 03-938 Warszawa, ul. Zwycięzców 28/18, entered into the register of entrepreneurs kept by the District Court for the capital city of Warsaw, 14th Commercial Division of the National Court Register under the number 0000924972, NIP number 113-304-23-86 ; e-mail: contact@ans.care ;
26. User - a natural person who is 18 years of age or has full legal capacity, a legal person, an organizational unit without legal personality, but able to acquire rights and incur obligations on its own behalf, which uses the Online Store;
27. Order - declaration of will to purchase the Goods, or ordering services under Products other than the Goods, externalized by the User via the Online Store (by remotely completing the electronic form in the Online Store), in a way that allows the Seller and the Service Provider to identify the User, also specifying the Product to be the subject of the Sales Agreement or ordering services under Products other than the Goods, the place of its receipt, performance or delivery and the form of payment of the price for the Product.
INVITATION TO CONCLUDE A CONTRACT
1. The Online Store provides the Sellers with the option of remote presentation of their Products and their prices and inviting Users to conclude Sales Agreements for Goods and other contracts for Products other than the Goods.
2. The Online Store does not conduct wholesale or sale of Products for resale. Wholesale orders are, in particular, orders whose quantity or frequency indicates the willingness to resell the goods covered by it. If you want to place a wholesale order, the User may send a request for an offer to the Seller. Then, after the Parties agree on the terms of the performance of such an order, it will be implemented.
3. The General Terms and Conditions of the Sales Agreement are available in a separate tab of the Online Store.
4. Photos and descriptions of the Goods posted in the Online Store are illustrative materials, the only purpose of which is to enable the User to get a general idea of the properties, appearance and performance of the Goods. In particular, the appearance of the Goods in the photos presented in the Online Store may slightly differ from the external appearance of the Goods issued to the Buyer, which may be the result of other Buyer's monitor settings, lighting conditions, etc. factors related only to the use of the Internet for shopping. The above reservations do not apply to the technical specifications as well as the brand and model markings of the given Good available in the Online Store. For the avoidance of doubt, this provision does not have the effect of limiting the liability of the Service Provider or the Seller towards the User or the Buyer who are Consumers.
5. In case of doubt, announcements, advertisements, price lists and other information posted in the Online Store are considered not as an offer, but as an invitation to conclude a contract. They also do not constitute the Seller's assurance
USING THE ONLINE STORE
1. ACCOUNT REGISTRATION. Account registration requires the User to remotely fill in an appropriate electronic form (available in the Online Store) by entering the data required by the Service Provider, including personal data including the User's name and surname, e-mail address (e-mail) of the User, his telephone number (together with simultaneous entering on the website of the Online Store of the code sent to the provided telephone number in order to verify its accuracy) and the User's postal code. In the process of registering the Account, the User independently determines and enters the Login and Password. Account registration also requires the User to accept (by checking the appropriate checkboxes of the Regulations, Privacy Policy and the relevant Clause (Regulations, Privacy Policy and relevant Clause). Required Clause, necessary to create an Account, place an Order and conclude a Sales Agreement or service contracts services as part of Products other than the Goods is consent to the processing of the User's personal data by the Service Provider in order to register and maintain the Account and for the implementation of Orders, and consent to the Service Provider transferring the User's personal data to third parties in order to fulfill the Orders placed by the User and a declaration of reading The User with the Online Store Regulations, Privacy Policy and General Terms and Conditions of Sales Agreements and acceptance of their terms. The User is not obliged to accept the other Clauses. The User is obliged to provide all necessary data enabling Account registration.
2. Account registration, or the use of the "Guest" formula, in accordance with point IV.9 below is tantamount to concluding a contract for the provision of Services between the User and the Service Provider.
3. The account is assigned to the User. The User has the right to register only one Account.
4. Commencement of the provision of the Service takes place immediately after the conclusion of the contract for the provision of the Services. The possibility of choosing and purchasing the Goods from the Seller, ordering services as part of Products other than the Goods and the possibility of posting Content is available via the Online Store. The newsletter is sent to the e-mail address provided by the User, not more often than twice a week.
5. The contract for the provision of Services is concluded for an indefinite period. Each party to the contract for the provision of Services may terminate it without giving reasons. The declaration of termination of the contract for the provision of Services takes effect at the end of the calendar month in which the declaration was delivered to the other party in writing (i.e. recorded in writing, signed and sent to the addressee to the appropriate address) or electronically (to the e-mail address). (day of effectiveness). The contract for the provision of Services shall cease to be binding after the lapse of one month's notice period, which commences on the effective date of the statement on termination of the contract and the statement of the Services. The termination of the binding force of the contract for the provision of Services shall not affect the binding force and content of the Sales Agreements and contracts for the provision of services under Products other than the Goods that were concluded by the User before the date of termination of the binding contract for the provision of Services.
6. In the event of the termination of the binding contract for the provision of Services between the parties, the Account of a given User ceases to be active and available to the User, and all Orders placed by him, except for those for which Sales Agreements have already been concluded, shall be canceled.
7. The information collected on the Account is available to the Service Provider and the Seller to whom the User sent the Order or with whom he concluded the Sales Agreement. The User has the option to enter the address of residence or the address for the Delivery of the Goods in order to complete the Order.
8. The account is available to people who log in with the appropriate Login and Password. The User is fully responsible for the consequences of making the Login and Password available to third parties, including the Content posted by these third parties. Sales Agreements or contracts for the provision of services under Products other than the Goods concluded in connection with Orders placed by third parties using the User's Account, for reasons not attributable to the Service Provider or Sellers, are considered concluded on behalf of the User and are binding on this User, subject to point VIII of the Regulations.
9. "GUEST" FORMULA. The requirement to register and use the Account does not apply to Users using the Online Store in the "guest" formula. In this case, the User, before placing the Order, is obliged to complete the appropriate electronic form (available in the Online Store) by entering the data required by the Service Provider necessary for his identification and the conclusion and performance of the Sales Agreement or contracts for the provision of services under Products other than the Goods. The data necessary to identify the User are personal data including the User's name and surname, e-mail address (e-mail) of the User and his telephone number (together with entering the code sent to the provided telephone number on the website of the Online Store in order to verify his / her truthfulness) and the address of the possible delivery of the Goods or the provision of services under other Products. The User should accept (by checking the appropriate checkboxes in the electronic form) the content of the Regulations, General Terms and Conditions of Sale Agreements, Privacy Policy.
10. Each time an electronic form is filled in to place an Order in the "guest" formula, a new contract for the provision of Services is concluded between a given User and the Service Provider. Such a contract expires and loses its binding force between the parties when: a) the given Order is canceled, or b) the Sales Agreement or the contract for the provision of services under Products other than the Goods concluded in connection with the given Order is performed by the parties, or c) loses their binding force between them for other reasons provided for by law, or d) in the event that the data entered by the User prevent the performance of the Sales Agreement or the contract for the provision of services under Products other than the Goods.
11. BY PHONE BY THE HOTLINE - by contacting the User with the Helpline. In this case, the User is obliged to provide the Helpline consultant with his personal data to the extent provided for Orders placed using the "guest" formula and accept the content of the Regulations, General Terms and Conditions of the Sales Agreement, Privacy Policy. Based on this data, the Seller will send the User to the provided electronic address (e-mail) an electronic message (e-mail) with the subject "New Orders. Further processing of the Order will take place in the manner appropriate for the Order placed using the "guest" formula.
12. The User, regardless of the method of placing the Order (Account registration, the "guest" formula, by phone via the Hotline), if indicated as the place of collection - collection at home, is obliged to provide the following data: name, surname, e-mail address, number telephone number, mailing address - including street, house number, apartment number, zip code, city.
13. The User, regardless of the method of placing the Order (Account registration, the "guest" formula, by phone via the Hotline), if indicated as the place of collection - collection in the store, is obliged to provide the following data: name, surname, e-mail address, number telephone, zip code.
14. The User, regardless of the method of placing the Order (Account registration, the "guest" formula, by phone via the Hotline), if indicated as the pickup place - pick-up at the inpost or ups pickup point, is obliged to provide the following data: name, surname, e-mail address -mail, telephone number, zip code and select the pickup point.
ORDER
The User may place an Order in the following way:
1. Via the Account - after registering the Account and logging in to the Account using the appropriate Login and Password, or
2. Using the "guest" formula - i.e. without the need to register an Account, but only by remotely filling in the appropriate electronic form in the Online Store, subject to the acceptance of the Regulations, Privacy Policy, or
3. By phone - by contacting the Hotline. In this case, the User is obliged to provide the Helpline consultant with his personal data to the extent provided for Orders placed using the "guest" formula and accept the content of the Regulations, General Terms and Conditions of the Sales Agreement, Privacy Policy. Based on this data, the Service Provider will send the User to the provided electronic address (e-mail) an electronic message (e-mail) with the subject "New Order".
4. If, via the Hotline, the Service Provider contacts the User who is a Consumer in order to conclude a Sales Agreement, informs him about this purpose, as well as provides the details identifying the Service Provider and the details of the person on behalf of whom he calls.
5. In the case of placing an Order via the Helpline, the Service Provider provides the User who is a Consumer with information on:
a) the main features of the Seller's performance;
b) Seller's designations;
c) the total price for the Goods and the fees for the Delivery of the Goods;
d) the right to withdraw from the Sales Agreement;
e) duration of the Sales Agreement - for the period of its performance.
6. Information about the main features, price and availability of the Product is displayed in the Online Store next to the photo or in the Product description.
7. Orders in the Online Store can be placed twenty-four (24) hours a day throughout the calendar year, with the proviso that Orders placed after 21.00 and on public holidays will be processed on the next business day. The services may be unavailable to Users during the periodic maintenance of the Online Store and in the event of its failure. Periodic maintenance of the Online Store takes place one (1) every month and will not last longer than forty-eight (48) hours.
8. In order to place an Order, the User - by accessing the Online Store or contacting the Hotline:
a) selects the Product to be the subject of the Sales Agreement, or a Product other than the Product, by adding it to the Cart;
b) selects the method of delivery of the Goods from the list available in the Online Store, or selects the place of Delivery of the Goods or the place of provision of services (as part of Products other than the Goods) and selects the method of Delivery of the Goods available for the given Goods. The price and date of Delivery of the Goods to the place indicated by the User or the place of provision of services under Products other than the Goods are indicated next to the Product;
c) selects the payment method from among the options marked as available in the Online Store or in the manner available from the Seller in the event of choosing to be collected from the Seller;
d) verifies the correctness of the entered / selected data regarding the Order, in particular the quantity and type of Products ordered, the place of collection, Product delivery or Delivery, User data and the price for the Product or the price for the Delivery of the Goods and the form of payment;
e) confirms as binding the provisions of the Regulations, General Terms and Conditions of Sales Agreements, Privacy Policy and, if he wishes to do so, confirms as binding the relevant Clauses;
f) Select the "Order and pay" option, which means that placing an order is associated with the obligation to pay, or confirms that he knows that placing an Order with the Helpline consultant is associated with the obligation to pay.
9. The User, regardless of the method of placing the Order (Account registration, the "guest" formula, by phone via the Hotline), if indicated as the place of collection - Home Delivery, the User is obliged to provide the following data: name, surname, e-mail address, number telephone number, mailing address - including street, house number, apartment number, zip code, city.
10.The User, regardless of the method of placing the Order (Account registration, the "guest" formula, by phone via the Hotline), if indicated as the place of collection - collection in the store, is obliged to provide the following data: name, surname, e-mail address, number telephone, zip code.
11. The User, regardless of the method of placing the Order (Account registration, the "guest" formula, by phone via the Hotline), if indicated as the place of collection - collection in various stores, is obliged to provide the following data: name, surname, e-mail address, mobile number, zip code.
12. Each Order may include no more than ten (10) assortment items (meaning the type, brand and possibly model of the Product). Within each assortment item, the User may order no more than two (2) copies of the same Product, but not more often than one (1) once a week. The order may include Goods collected from the Seller, excluding the Service Provider, collected from various Sellers, excluding the Service Provider, or Goods delivered to the address provided by the User, or Products other than the Goods provided at the place indicated by the User. An order may be divided into several separate Orders. All costs related to the Order are available for viewing by the User before placing the Order in the Cart. The Online Store reserves the right to cancel an Order that violates the conditions set out in the preceding sentence, upon prior notification to the User.
13. The order placed by the User will be confirmed in the form of a New Order (e-mail with the subject "New Order"). It is only a confirmation of delivery of the Order to the Service Provider's e-mail server and does not create obligations on the part of the User, Service Provider or the Seller.
14. The Service Provider transfers the Order to the Seller.
15. The Seller considers the placed Order in terms of the possibility of its implementation. In particular, the condition for the Order Confirmation is the availability of the Goods in the Seller's warehouse. The Seller reserves the right to cancel the placed Order if it was submitted in a manner inconsistent with the Regulations or the General Terms and Conditions of Sales Agreements or if the User grossly breaches their provisions.
16. The User may cancel the Order until the conclusion of the Sales Agreement or the contract for the provision of services under Products other than the Goods (Order Confirmation).
17. In the event that the implementation of part or all of the Order is not possible, the Seller without undue delay (by e-mail or by phone): a) informs the User about the cancellation of the Order in full (the Order is then considered not submitted) or the part in which its implementation is not possible. If the User chooses this option, the subject of the Sales Agreement or the contract for the provision of services under Products other than the Goods concluded in the performance of a given Order will be the Products covered by the remaining part of this Order (in the part impossible to execute, this Order will be considered not submitted).
18. Within two (2) consecutive days after receiving from the Seller a proposal to cancel the Order, the User may partially confirm to the Seller in an appropriate form (ie by e-mail) his consent to partial cancellation of the Order. If the User does not provide the Seller with an appropriate confirmation within this period, the Order will be treated as canceled in full by the User.
19. The Seller, via the Online Store, confirms the possibility, readiness and commencement of the Order at the place of receipt of the Goods or Delivery of the Goods selected by the User to the address or place of service provision under Products other than the Goods, provided by the User, by sending the Order Confirmation to the User. .
20. In the case of an Order placed via the Helpline in accordance with point VI3 above, after receiving the Order Confirmation, the User who is a Consumer should submit to the Seller the User's statement on the conclusion of the Sales Agreement, by post or e-mail. In this case, the Sales Agreement is concluded upon delivery to the Seller of the User's statement on the conclusion of the Sales Agreement.
21. The content of the placed Order and the related Sales Agreement and the content of the Clauses accepted by the User in the wording binding for the Parties on the date of conclusion of a given Sales Agreement is made available to the User on the Account or sent as an Order Confirmation with relevant links to the content of the Regulations, General Terms and Conditions of the Sales Agreement and the Policy Privacy (Order Confirmation). This provision applies to contracts for the provision of services under Products other than the Goods and the regulations made available via the Online Store relating to contracts for the provision of services under Products other than the Goods.
22. The Order Confirmation will be sent by the Seller via the Online Store no later than thirty (30) days from the date of sending the New Order.
23. The Sales Agreement is concluded and becomes binding between the Seller and the Buyer upon delivery of the Order Confirmation to the Buyer's e-mail server (e-mail message in the subject "Order Confirmation"). The date of delivery of an e-mail in the subject "Order Confirmation" is the day on which the message was received by the e-mail server that supports the e-mail address provided by the Buyer in the electronic form of the Order. This provision applies to contracts for the provision of services under Products other than the Goods. This provision does not apply to Sales Agreements concluded via the Hotline, to which the procedure for concluding Sales Agreements described in VI20 above applies.
24. The Seller and the Service Provider shall not be liable for errors made by the Buyer when placing the Order or its modification as provided for in point VI17 and VI20 above.
25. The User will be informed by the Seller about the current status of the Order (via SMS or e-mail, as well as via the Account or via the Hotline).
26. The User who chose online payment as a form of payment (e.g. e-transfer, payment by credit card via the Internet) is obliged to pay for the ordered Goods no later than within one (1) calendar day (including Saturdays, Sundays and public holidays, within the meaning of the Act on non-working days - (Journal of Laws 1951 No. 4, item 28, as amended), following the day on which he placed the Order. As part of promotional campaigns and on the basis of their regulations the payment deadline may be shortened on the terms specified therein The Online Store reserves the right to cancel an Order that violates the conditions specified in the preceding sentences, upon prior notification to the User.
27. The user who chose payment by traditional transfer as a form of payment is obliged to pay for the ordered Goods no later than within one (1) business day (excluding Saturdays, Sundays and public holidays, within the meaning of the Act on public holidays). of work - Journal of Laws 1951 No. 4, item 28, as amended), following the date on which the Order was placed. As part of promotional campaigns and on the basis of their regulations, the payment deadline may be shortened on the terms specified therein. The Online Store reserves the right to cancel an Order that violates the conditions set out in the preceding sentences, after informing the User in advance.
28. The User who chose payment in the form of installments, provided via the Internet, is obliged to complete the appropriate form necessary to obtain financing in the form of installments, provided via the Internet, at the latest within one (1) calendar day (from including Saturdays, Sundays and public holidays, within the meaning of the Act on public holidays - Journal of Laws 1951 No. 4, item 28, as amended), following the day on which the Order was placed. The Online Store reserves the right to cancel an Order that violates the conditions set out in the preceding sentence, upon prior notification to the User.
29. The user who chose payment in the form of installments in a stationary store as a form of payment is obliged to report to the selected installment point in the Augmented Neural Systems store in order to obtain financing in the form of installments, granted in a stationary store, at the latest within one (1) business day following the day on which the Order is placed. The Online Store reserves the right to cancel an Order that violates the conditions set out in the preceding sentence, upon prior notification to the User.
OTHER RIGHTS AND OBLIGATIONS OF THE ONLINE STORE
1. The Service Provider takes steps to ensure the proper operation of the Online Store and undertakes to remove any irregularities in the operation of the Online Store without undue delay.
2. The Service Provider is obliged to consider any complaints submitted by the User regarding irregularities, defects or interruptions in the provision of Services and the functioning of the Online Store, within no more than fourteen (14) days, and in justified cases up to thirty (30) days. For the avoidance of doubt, it is stipulated that the above provision, relating to the extension of the deadline for responding (up to 30 days), shall not apply to complaints about the Goods submitted by Buyers who are Consumers.
3. The Service Provider has the right to refuse to accept the Order if it is found that the User breaches the provisions of the Regulations.
USER OTHER RIGHTS AND OBLIGATIONS
1. The user is obliged to:
a) use the Services in a way that does not interfere with the functioning of the Online Store,
b) not taking actions such as: sending or posting unsolicited commercial information in the Online Store, taking steps to obtain legally protected information of which the User was not the addressee, c) use the Services in a manner consistent with the provisions in force in the territory of the Republic of Poland the law, the provisions of the Regulations and the Privacy Policy, as well as the customs adopted in a given area,
d) not to provide or transmit content prohibited by the provisions of applicable law.
2. The User has the right to notify the Service Provider of any violation of his rights, as well as of any violation of the rules set out in the Regulations or the Privacy Policy.
3. The User has the right to notify the Service Provider of any irregularities, faults or interruptions in the functioning of the Online Store website and the improper quality of the Services.
4. The User has the right to delete the Account he has created and has the right to terminate the use of the Service at any time. For this purpose, the User has the right to terminate the contract for the provision of Services.
5. Any questions, reservations, complaints regarding irregularities, faults or interruptions in the provision of the Service, the functioning of the Online Store should be reported by the User to the Helpline.
6. Some messages sent to the User by the Service Provider or the Seller by e-mail are generated automatically by the ICT systems of the Service Provider or the Seller. Such automatically generated messages will be appropriately marked ("Automatically generated message. Please do not reply to it." Or similar). The User acknowledges that the Service Provider and the Seller are not able to read the content of any information that the User would send back, i.e. by sending an e-mail in response to the e-mail generated by the Service Provider or the Seller (to the e-mail address from which such an automatically generated e-mail has been sent). In connection with the above, the User, before sending by e-mail any messages addressed to the Service Provider or the Seller, should make sure that he sends them to the correct e-mail address, i.e. indicated by the Service Provider or the Seller as appropriate for correspondence. In case of doubt, information about the correspondence addresses of the Service Provider and Sellers can be found in the Online Store or obtained by calling the Helpline.
7. The User undertakes that in connection with the use of the Online Store, he will not:
a) breached the Regulations,
b) provided misleading data or infringing the rights of third parties,
c) violated the property rights or personal rights of the Service Provider or third parties, in particular the personal rights of other Users,
d) has committed behaviors that are inconsistent with the Regulations, decency or applicable law.
e) In the event of a breach by the User or third parties using his Account of the obligations under the Regulations
The Service Provider, without prejudice to other rights applicable to him in such cases under the provisions of the Regulations or applicable law, may terminate the Service Agreement with the User with effect at the end of the calendar month in which the Service Provider's declaration of termination of the Service Provision Agreement was made in writing ( e-mail) delivered to the User (effective date) and with a fourteen (14) day notice period (the period of which is to be counted from the effective date). In this case, the provisions of point IV.5 above, third sentence, do not apply.
THE RIGHT TO WITHDRAW FROM THE CONTRACT
1. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The running of the time limit specified in sec. 1 begins with the delivery of the Product to the Consumer or a person other than the carrier designated by him.
3. In the case of an Agreement that includes many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the delivery of the last item, batch or part.
4. In the case of an Agreement which consists in the regular delivery of Products for a specified period (subscription), the date specified in paragraph 1 runs from taking possession of the first thing.
5. The consumer may withdraw from the Agreement by submitting to the Seller a declaration of withdrawal from the Agreement. To meet the deadline for withdrawing from the Agreement, it is enough for the Consumer to send a statement before the expiry of this period.
6. The statement may be sent by traditional mail, fax or by e-mail by sending the statement to the Seller's e-mail address or by submitting the statement on the Seller's website. The statement may also be submitted on the form, the specimen of which is attached as Appendix 1 to these Regulations and an attachment to the Act of May 30, 2014 on consumer rights, but it is not obligatory.
7. If the Consumer sends the declaration by e-mail, the Seller shall immediately send the Consumer to the e-mail address provided by the Consumer confirmation of receipt of the declaration of withdrawal from the Agreement.
8. Consequences of withdrawal from the Agreement:
a. In the event of withdrawal from a Distance Agreement, the Agreement shall be deemed not to have been concluded.
b. In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Agreement, all payments made by him, including the costs of delivering the goods, except for additional costs resulting from the Consumer's choice a delivery method other than the cheapest usual delivery method offered by the Seller.
c. The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him.
d. The Seller may withhold the reimbursement until the Product is received back or until proof of its return is provided to him, whichever occurs first.
e. The consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the date on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends the Product back within 14 days.
f. The consumer bears the direct costs of returning the Product, including the costs of returning the Product, if, due to its nature, the Product could not be returned by regular mail.
g. The consumer is only responsible for the decrease in the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
9. If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as about the costs of returning the Product, will be included in the Product description in the Store.
10. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Agreement:
a.in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs,
b. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery,
c. in which the subject of the service is an item that deteriorates quickly or has a short shelf-life,
d. for the provision of services, if the Seller has fully provided the service with the express consent of the Consumer, who has been informed before the commencement of the service that after the Seller has fulfilled the service, he will lose the right to withdraw from the Agreement,
e. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the Agreement,
f. in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items,
g. in which the subject of the service are alcoholic beverages, the price of which was agreed upon conclusion of the sales contract, and the delivery of which may take place only after 30 days and the value of which depends on fluctuations on the market, over which the Seller has no control,
h. in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery,
i. for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement,
for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the Consumer's express consent before the deadline to withdraw from the contract and after informing the Seller about the loss of the right to withdraw from the Contract
PERSONAL DATA PROTECTION AND PRIVACY POLICY
1. The administrator of personal data is Augmented Neural Systems Sp. z o. o. with its seat in Warsaw, address: ul. Zwycięzców 28/18, postal code 03-938.
2. The Buyer's personal data is made available on the basis of his consent through a clear confirmation action, ie placing an order (Article 6 (1) (a) of the General Regulation on the Protection of Personal Data (hereinafter "GDPR").
3. Contact with the Data Protection Officer is possible via the e-mail address contact@ans.care
4. The personal data of the User and the Buyer may be processed on the basis of:
a) necessity to perform the contract or to take action before its conclusion (Article 6 (1) (b) of the GDPR), separately for the purpose of:
making purchases - placing orders
registration of the Customer's account (only if the "Register" option in the shopping cart has been selected);
b) legal obligation in connection with the performance of the contract (Article 6 (1) (c) in conjunction with Article 6 (1) (b) of the GDPR) in order to process reported complaints;
c) consent (Article 6 (1) (a) of the GDPR), separately for the purpose of:
choosing the preferred form of providing marketing information; automated processing of personal data, aimed at preparing an offer with special discounts and promotions;
d) the legitimate interest of the Administrator (Article 6 (1) (f) of the GDPR), separately for the purpose of:
marketing of products and services available in Augmented Neural Systems, for analytical and profiling purposes, where the legitimate interest is to conduct direct marketing of own products and services. Data profiling is aimed at examining customers' purchasing preferences and, as part of caring for them, - preparing an offer of products or services that takes into account their purchasing preferences;
conducting customer opinion surveys, based on the answers provided in the survey, where the legitimate interest is to improve the quality of service and services provided;
contact - providing information where the legitimate interest is caring for the client and answering questions;
pursuing claims related to the concluded contract, where the Controller's legitimate interest is the possibility of pursuing and protecting against possible claims;
e) legal obligation (Article 6 (1) (c) of the GDPR) in order to fulfill obligations resulting from legal provisions, including accounting regulations and tax obligations.
5. Personal data may be transferred to entities processing personal data at the request of the Administrator, including: entities providing courier services and entities providing services related to conducting quality research, where such entities process data on the basis of contracts concluded with the Administrator and only in accordance with his commands.
6. In addition, personal data may be made available to, among others: an insurance company, banks, a company providing equipment servicing and post-warranty services (in the case of purchasing an additional service, e.g. repair service or insurance of the purchased equipment), manufacturers and authorized services (in the case of handling the reported complaint) and entities providing postal services. Your personal data may also be made available to entities authorized to do so under the law and entities from the Augmented Neural Systems group.
7. The data collected in order to register the Customer's account or make purchases - place orders, will be processed for the duration of the purchase and operation of the account (only if the "Register" option in the shopping cart is selected. Personal data will also be processed for a period enabling the consideration of complaints, including stored until any claims are time-barred or the archiving obligation resulting from legal provisions expires, in particular the obligation to store accounting documents. Your data processed in order to conduct a customer opinion survey will be processed during the survey, including the analysis of its results.
8. The administrator will cease to process personal data processed on the basis of the legitimate interest of the administrator if an objection is raised against this type of data processing. In the event of processing personal data based on the consent given, the data will be stored until its withdrawal.
9. The Buyer and the User have the right to:
a) access to the content of your data, demand their rectification, deletion or limitation of their processing;
b) object to the processing of personal data to the extent that the basis for the processing of personal data is the legitimate interest of the Administrator, including data profiling;
c) in the case where the basis for processing is consent, due to its voluntary consent, you can withdraw it at any time. Withdrawal of consent will not affect the lawfulness of the processing carried out prior to its withdrawal;
d) transfer of personal data, i.e. to receive information from the Administrator about the personal data being processed, in a structured, commonly used machine-readable format, to the extent that your data is processed in order to conclude and perform the contract or on the basis of consent.
10. Providing personal data is voluntary, but in the scope of data processed on the basis of a legal obligation and the performance of the contract and taking steps before its conclusion, necessary to conclude and perform the contract. Failure to provide the data necessary for contact, including sending marketing information, will prevent contact and delivery of marketing materials via e-mail or telephone.
11. In order to exercise your rights, contact the Administrator directly or through the Data Protection Officer, whose contact was provided above.
12. If the User, the Buyer or a third party finds that the Administrator has violated the provisions on the protection of personal data, he / she has the right to lodge a complaint to the President of the Personal Data Protection Office against such action by the Administrator.
13. The website uses cookies. By using the Store's website, the User or the Buyer accepts that cookies will be installed on the end device, which enable the Service Provider to provide services. More information on the use of cookies by the Service Provider on the Store's website can be found in the Privacy Policy and the Cookies Privacy Policy .
CONTENT
1. The User who provided his name and e-mail address (contact@ans.care) may post Content.
2. If the Content posted by the User in the Online Store are works within the meaning of the Act of February 4, 1994 on copyright and related rights (Journal of Laws 1994 No. 24, item 83, as amended), the User voluntarily posting the Content in the Online Store upon their determination (also in an unfinished form), it grants the Service Provider a non-exclusive, free and non-transferable license to use by the Service Provider of these works, which includes, in particular, the publication of works in the Online Store, as well as in other publications of the Service Provider. The license is granted for all fields of use known at the time of concluding the contract for the provision of Services, in particular for the fields of use specified in Art. 50 of the above-mentioned act on copyright and related rights:
a) in the field of recording and reproducing the work - producing copies of the work using a specific technique, including printing, reprographic, magnetic recording and digital technology;
b) in terms of trading in the original or copies on which the work has been recorded - marketing, lending or renting the original or copies;
c) in the scope of disseminating the work in a manner other than specified in point b) above - public performance, exhibition, display, reproduction, broadcasting and rebroadcasting, as well as making the work publicly available in such a way that everyone can access it at the place and time chosen by them.
3. The User acknowledges and accepts that the Online Store is not a public forum for the publication of any content, but is used to exchange factual and lawful information (including opinions, comments and evaluations) regarding the Services or Products. In connection with the above - by using the Online Store by posting Content - the User agrees to limit the freedom of his expression in this forum and acknowledges and accepts that the Content which may be posted is allowed:
are informative and do not constitute advertising within the meaning of the Act of April 16, 1993 on Combating Unfair Competition (Journal of Laws 1993 No. 47, item 211, as amended) and the Act of August 23, 2007 on Counteracting Unfair Practices market (Journal of Laws No. 171, item 1206, as amended),
do not infringe the copyrights of third parties, in particular they do not constitute a plagiarism of other works, and the User must be their sole author,
do not contain e-mail addresses, website addresses, instant messaging numbers, product prices, etc.,
do not contain vulgar words,
are not offensive or threatening,
do not infringe the personal rights of natural or legal persons, or good manners,
do not contradict the interests of the Service Provider or the Seller, in particular they do not contain references to entities conducting activities competitive to the Service Provider or the Seller,
do not contradict the Regulations, Privacy Policy or do not contain other content prohibited by applicable law.
The User has the right to notify the Service Provider of any violation of his rights, as well as of any violation of the rules set out in the Regulations or the Privacy Policy by the posted Content.
Any objections to the Content should be reported by the User under the Helpline number or using the contact form in the Online Store.
The Service Provider reserves the right to remove or not publish the Content in the event of their non-compliance with the Regulations, Privacy Policy or legal provisions or good practice, and block the possibility of publishing the Content to persons who persistently violate the provisions of these Regulations, in particular as a result of receiving an official notification or obtaining from interested persons reliable information about the illegal nature of the Content posted. The Service Provider may also transfer the data of Users - authors of the Content, which it has to the courts, prosecutor's office, police and other authorized state authorities for the purposes of their proceedings.
COPYRIGHT
1. The website of the Online Store is protected by copyright. All rights not granted to the User directly under the provisions of the Regulations are reserved. Users may use works and databases contained on the websites of the Online Store only within the scope of permitted use specified in the provisions of the Act of February 4, 1994 on copyright and related rights and the Act of July 27, 2001 on the protection of databases. In particular, except for cases specified in these provisions, the following are prohibited for commercial purposes without the prior written consent of the Service Provider: reproduction, copying, transmission, distribution or storage of part or all of the content of the Online Store website, unless otherwise provided in the Regulations.
2. The Service Provider, on the basis of a contract for the provision of Services, grants the User a non-exclusive, free and non-transferable license to use by the User the proprietary copyrights to works posted on the websites of the Online Store only for the purpose of using the Services, concluding a Sales Agreement, or a contract for the provision of services in as part of Products other than the Goods. The use of the website of the Online Store and its content is allowed for the User's own and non-commercial needs.
3. The license referred to in point 2 above shall automatically terminate with the termination of the binding force of the relevant contract for the provision of Services.
4. The Service Provider gives the User's consent to print copies or extracts from the website of the Online Store solely for the User's own use, not related to the User's business or professional activity.
OUT-OF-COURT RESOLUTION METHODS
1. Details of the methods and access to out-of-court dispute resolution can be found at: http://www.uokik.gov.pl/spory_konsumenckie.php
2. At the address: http://ec.europa.eu/consumers/odr/ a platform for online dispute resolution between consumers and entrepreneurs at the EU level (ODR platform) is available. The ODR platform is an interactive and multilingual website with a comprehensive service point for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or a contract for the provision of services.
FINAL PROVISIONS
1. The Regulations are available in the Online Store.
2. If a particular provision of the Regulations is considered invalid or ineffective, the invalidity or ineffectiveness of this provision does not affect the validity or effectiveness of the remaining provisions of the Regulations. The Service Provider will make every effort to replace the invalid or ineffective provision with a new, legally ineffective provision.
3. Pursuant to Art. 6 of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended), the Service Provider informs the User at his request, in a form chosen by him, about the special risks associated with with the use of any services provided electronically.
4. The court having jurisdiction to settle disputes arising from these Regulations, contracts for the provision of Services, contracts for the provision of services in the field of Products other than the Goods and Sales Agreements is the competent court of law and place of jurisdiction.
5. The court having jurisdiction to settle disputes arising from these Regulations, contracts for the provision of Services, contracts for the provision of services in the field of Products other than the Goods and Sales Agreements is the factual and local competent common court.
6. The User hereby declares that he has read the Regulations and the Privacy Policy, understands the content of these documents and fully accepts it and undertakes to comply with it.
7. The User confirms that the Annex has been attached to these Regulations in the form of a Form of withdrawal from the contract for the provision of Services in editable, recordable and printable.
8. The Regulations come into force on January 14, 2022